Shaun Hamilton Funerals is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include names,
addresses, email addresses, phone and facsimile numbers, and billing information.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website, from media and publications, from other publicly available sources, from cookies and from third parties.
We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would
reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information
and how we plan to use it.

Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body,
criminal record or health information.
Sensitive information will be used by us only:
•  For the primary purpose for which it was obtained
•  For a secondary purpose that is directly related to the primary purpose
•  With your consent; or where required or authorised by law.

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
•  Third parties where you consent to the use or disclosure; and
•  Where required or authorised by law.

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently
de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum
of 7 years.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Shaun Hamilton Funerals will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates
This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:

What our families say

Dear Claire,

On behalf of the family of Brian Newall, I wanted to thank you for your care and kindness.
You made a hard time so much easier.

Thank you!

Best wishes,
Pat Newall
Paul and Sally Newall
David and Gill Newall
Brooke and Kane Jacobson

Good morning Shaun, Suzanne, Peter, Yvette and Team,

My family and I send our heartfelt thanks and appreciation for the wonderful job that you did on our mum’s funeral.
There was no detail that was not addressed or taken care of which took the pressure off us and made everything go so smoothly.You have been a great comfort to our family during this time of great sadness, thankyou.

Kind regards,
Jane Erich


Dear Claire,

Thank you so much for everything you did for us when we were in such a sad state organising our dad’s funeral.
You were thoroughly professional and helped us plan an absolutely beautiful and dignified farewell for Dad.
It couldn’t have been more perfect. We are very appreciative of your efforts. 

Helen Alston

Hello Shaun & Suzanne

I would like to thank you on behalf of our family for making the service very beautiful, Mum would of been so happy.
Everyone's heart was truly in it and you can see you all love your job, we are extremely grateful and appreciative
of how much yourselves and your staff care.

Thank you for all the direction and advice you were able to give us, it took a lot of pressure off us during this difficult time.

Please thank everyone for their amazing patience as we stumbled along in our grief.

warmest regards
Sandra Boreham

Dear Shaun

Thank you for all your care and support, it was a wonderful service,
just as Noel would have liked, a few laughs with all his family there.

Love Carolyn Taggart & family x

Dear Claire

I apologise for the late thank you. Am finally taking time to do so as things still crazy. 
I missed you at Dad's Funeral end as I was getting Mum back into my van on that terrible cold dismissal last Friday.
You were walking away & I couldn't get to say how wonderful a service you did for my family.
You are amazing & made a sad day bearable.
Thank you Claire your job can't always be pleasant but to me you are a blessing.

Sincerely Jenny Parish (Mervyn Dalton)

Dear Shaun Hamilton

Una, David, Ann and Lyn Henney express our thanks and appreciation for your caring
and compassionate manner for your services and planning for Vic's farewell service.

You gave us great comfort in our time of sorrow.

Yours sincerely
Una Henney

To Dear Shaun, Suzanne, Yvette and all the The Team

Just a note to say many thanks for an outstanding service at our Mother's Funeral,
your professionalism and caring attitude was exemplary.
We couldn't have asked for a better team, to arranging the funeral,
the booklet and on the day, it all went so well.
Shaun, the hymn was so beautiful & Bill played beautifully and the livestreaming also.

Thank you all once again and kindest regards
Margaret Chamberlain on behalf of the Pyrke family, Nona, Jennifer, Bill & Judith

To the staff

I travelled from Brisbane with my mum, Carole (Casino) to attend her sister's viewing and funeral - Dorothy Coulton, Friday 25th August, Nazareth Chapel.

You were very understanding and respectful. Thank you for such a wonderful job, so well done.

Kind regards

To Shaun,

Suzanne and all staff that cared for our much loved and greatly missed mother and grandmother and great grandmother,
Elsie May Milsom.

Thank you so much for your words of comfort and the care that you have shown towards Elsie and her family.

To Shaun, Suzanne & Team

Our family would like to express our sincere appreciation for the professional service provided to us during a difficult time following the loss of our husband and dad, James (Jim) McCormack.

From the moment the team took dad into care in the early hours of Monday 18th September, we were comforted by the respectful, caring and dignified support and service provided to our family.

Shaun, we would also like to thank you for extending your service to sing two solo's at dad's Requiem Mass and again the family very much appreciated this special gesture.

Our sincerest thanks
Angela, Frank, Andrew, Anna & Celia

Dear Shaun and Staff

Please accept our utmost admiration for the kindness and professionalism shown by yourself and staff during the recent sad passing of our beloved Lynne.
We would particularly make note of the excellent Order of Service prepared by your Graphics staff and it gave us great satisfaction to distribute the spare copies to those interstate and far away who could not attend on the day.

Kind regards
John, Matthew and Rebecca Black

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